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Terms & Conditions of Sales for
Red Dragon Limited (The Seller)
to All Buyers (The Buyer).
1.GENERAL. The acceptance of this
acknowledgement includes the acceptance of the following terms and
conditions. In the event of customers official order forms
containing special printed conditions, it is understood that such
conditions are only binding in so far as they are not at variance
with our terms and conditions.
2.LIMITS OF CONTRACT. This acceptance includes only such goods,
accessories, and work as are specified herein.
3.DRAWINGS AND SPECIFICATIONS. All drawings and specifications,
dimensions and weights provided by us are approximate unless
otherwise stated.
4.PERFORMANCE. Any performance figures given by us are based upon
our experience and are such as we expect to obtain on test. You
assume responsibility for the capacity and performance of the goods
being sufficient and suitable for your purpose.
5.DESPATCH. Any times quoted for despatch are to date from receipt
by us of a written order to proceed and of all necessary information
to enable us to put the work in hand. Times of despatch are
submitted without liability for delay however occasioned, but every
effort will be made to maintain them.
6.DAMAGE OR LOSS IN TRANSIT. No claim for loss in transit will be
entertained unless we are advised within 24 hours of delivery
receipt.
7.CANCELLATION. Orders cannot be cancelled except with our consent
and on terms which will indemnify us against all loss. Where goods
are imported specifically to an order and have been despatched from
the country of origin the cancellation charge will include the full
purchase cost of the equipment to us, plus freight, duty and any
other charges appertaining.
8. GUARANTEE. All apparatus is carefully examined and tested before
leaving the Works, and is sent out in perfect order and condition.
Our liability is limited to making good any defects developing in
the goods under proper use and working under conditions stated in
our quotation and arising solely from faulty design, materials or
workmanship within a period of twelve calendar months after the
goods have been despatched and provided such defective goods are
promptly returned, carriage paid, to our Works. In the case of goods
not of our manufacture, you are entitled only to such benefits as we
may receive under any guarantee given to us in respect thereof.
9.PATENTS. We will indemnify you against any claim of infringement
of Letters Patent or Registered Design (published at the date of the
Contract/Order) by the use or sale of any article or material
supplied by us to you and against all costs and damages which you
may incur in any action for such infringement or for which you may
become liable in any such action. PROVIDED always that this
indemnity shall not apply to any infringement which is due to our
having followed a design or instruction furnished or given by you or
to the use of such article or material in a manner or for a purpose
or in a foreign country not specified by or disclosed to us AND
provided also that this indemnity is conditional on your giving to
us the earliest possible notice in writing of any claim being made
or action threatened or brought against you and on your permitting
us at your own expense to conduct any litigation that may ensue and
all negotiations for a settlement of the claim. You on your part
warrant that any design or instruction furnished or given by you
shall not be such as will cause us to infringe any Letters Patent,
Registered Design or Trade Mark in the execution of your order.
10.LEGAL CONSTRUCTION. The contract shall in all respects be
construed and operated as an English contract and in conformity with
English Law.
11. PRICES. All price lists, quotations and estimates are subject to
alteration without notice, and goods will be invoiced at prices
ruling on date of despatch. Carriage and packing will be charged
extra on all orders.
12. DISCOUNTS. Any discount shown is only available provided payment
is made and received by the end of the following month after date of
invoice.
13. SPECIAL CONTRACT PRICES. When special contract prices are agreed
we reserve the right to add 5% per month to the invoice price of any
batch which is held on your instructions, or if payment is not made
within the agreed period shown on the quotation.
14. TITLE OF GOODS. All goods supplied by the seller to the buyer
remain the property of the seller until ALL MONIES due
from the buyer to the seller have been paid for in FULL. The
goods are at the sole risk of the buyer, and in the event of same
being destroyed, damaged or lost, after delivery, the seller will be
entitled to payment in full for same.
15. DEFAULT. In the case of default, the buyer or his agent will
allow the seller or his agent to enter the premises where the goods
are kept and remove same. The buyer will be responsible to the
seller for all costs incurred in reclaiming the goods. A hire charge
at the current rate will apply for the period of the goods that were
in the possession of the buyer.
Returns Policy:
Satisfying our customers is
a business philosophy that we respect, practice, and
emphasize in our business.
Need to Return a product?
To return a product at RED DRAGON LIMITED, you'll need
to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our Sales
Office at
sales@caterspares.com
, or by telephone. NO
returns of any type will be accepted without an RMA.
To request an RMA:
By phone: +44(0)1443 772500
Monday - Friday: 9 a.m. - 5 p.m. GMT
By e-mail:
sales@caterspares.com
We'll need the following information to authorize
your return:
- Customer name
- Our Invoice number
- Your Order Number
- Our part numbers
- Detailed Nature of the problem
In general, RED DRAGON LIMITED accepts returns on
merchandise from select manufacturers within 30 days.
However, RED DRAGON LIMITED reserves the right to
authorize product returns beyond 30 days from the
invoice date. If the product is accepted after 30 days,
credit will be issued toward one of the following:
FUTURE PRODUCT PURCHASES
A FULL CASH REFUND
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED
ITEMS. Customers are responsible for all shipping
charges back to RED DRAGON LIMITED on returned items,
and RED DRAGON LIMITED will pay the shipping charges on
the replacement or exchange item(s) going back.
SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
RED DRAGON LIMITED
DRAGON HOUSE
CWMPARC, TREORCHY
MID. GLAMORGAN. WALES UK
CF42 6LW
Returns within 30 days from invoice date can be for
exchange, replacement refund or credit at RED DRAGON
LIMITED discretion. Please be aware that specific
manufacturers have more restrictive return policies.
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